Terms of service

Varni Enterprises

Terms & Conditions

Women's Clothing — India & International Orders  |  Last Updated: March 17, 2026  |  Effective: March 17, 2026

Please read these Terms & Conditions carefully before placing an order or using our website. By accessing varnienterprises.odoo.com or completing a purchase, you agree to be bound by these terms. If you do not agree, please do not use our website or place an order.

1. About Us

Brand Name: Varni Enterprises
Website: varnienterprises.odoo.com
Email: varni.enterprises.co@gmail.com
WhatsApp: +91 72030 41781
Based In: India
Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST

These Terms & Conditions govern your use of our website and the purchase of products from Varni Enterprises. They should be read alongside our Return & Exchange Policy and Privacy Policy, which are incorporated into these terms by reference.

2. Acceptance of Terms

By using our website or placing an order, you confirm that you:

Are at least 18 years of age, or have the consent of a parent or guardian

Have read and understood these Terms & Conditions

Agree to be legally bound by these terms

Are providing accurate and truthful information when placing an order

These terms apply to all visitors, registered users, and customers of Varni Enterprises — whether purchasing from India or internationally.

3. Products & Availability

3.1 — Product Descriptions

We take great care to describe and photograph our products accurately. However:

Colors may appear slightly different on different screens — monitor calibration and lighting conditions vary

Fabric texture and drape can only be fully experienced in person — we describe materials fully on every product page

All measurements are provided in centimeters on each product page — please measure before ordering

Minor variations in embroidery, print placement, or finish may occur between pieces — this is characteristic of handcrafted garments and is not a defect

3.2 — Stock Availability

All products are subject to availability

In the rare event that an item you ordered is out of stock, we will notify you within 48 hours and offer a full refund or an alternative

We reserve the right to limit quantities per customer for high-demand items

3.3 — Custom & Made-to-Order Items

Custom-stitched, altered, or made-to-specification garments (including bridal wear) are produced exclusively for you

These items cannot be cancelled once production begins (typically 24 hours after order confirmation)

They are not eligible for return or exchange unless there is a verified manufacturing defect

A 50% advance is required to begin production and is non-refundable once production starts

4. Pricing & Payment

4.1 — Pricing

All prices are listed in Indian Rupees (INR) unless stated otherwise

International customers will see prices converted based on live exchange rates at checkout

Prices include applicable Indian taxes (GST) where required

We reserve the right to change prices at any time without prior notice — the price at the time of your order confirmation is the price you pay

In the event of a pricing error, we will notify you before processing your order and give you the option to proceed at the correct price or cancel

4.2 — Payment Methods

We accept major credit and debit cards, UPI, net banking, and PayPal for international orders

All payments are processed through secure, PCI-DSS compliant gateways (Razorpay / PayPal / Stripe)

We never store your card details — all payment data is handled directly by the payment processor

Your order is confirmed only after successful payment authorization

4.3 — Import Duties & Taxes (International Orders)

International orders may be subject to import duties, customs fees, and local taxes charged by the destination country

These charges are entirely the buyer's responsibility and are not included in our product prices or shipping fees

We are unable to predict or control these charges — please check with your local customs authority before ordering

We will not mark orders as "gifts" or undervalue packages on customs declarations

⚠️ Refusing delivery due to customs charges does not entitle you to a refund of the product cost or original shipping fee.

5. Orders & Contract Formation

5.1 — How a Contract Is Formed

Placing an order on our website is an offer to purchase. A binding contract between you and Varni Enterprises is formed only when:

We send you an official Order Confirmation email, AND

Payment has been successfully processed

An automated acknowledgement of your order (e.g., "Thank you for your order") is not an acceptance — it is only a confirmation that we have received your request.

5.2 — Right to Refuse or Cancel Orders

We reserve the right to refuse or cancel any order at our discretion, including in cases of:

Suspected fraud or misuse of our return/exchange policy

Pricing errors on the website

Products becoming unavailable after order placement

Incomplete or inaccurate delivery information

Customers flagged for prior policy abuse

In such cases, a full refund will be issued to the original payment method.

5.3 — Order Cancellation by Customer

Orders may be cancelled within 12 hours of placement, provided dispatch has not begun

Contact us immediately via WhatsApp at +91 72030 41781 to request cancellation

Once dispatched, cancellation is not possible — our Return & Exchange Policy applies instead

Custom and bridal orders: cancellation is not possible once production begins

6. Shipping & Delivery

6.1 — Dispatch Times

India orders: Dispatched within 2–3 business days of confirmed payment

International orders: Dispatched within 3–5 business days of confirmed payment

Custom / made-to-order items: Production and dispatch timeline communicated at time of order

6.2 — Estimated Delivery Times

India: 5–8 business days from dispatch

International: 7–14 business days from dispatch via DHL Express or equivalent

These are estimates only — actual delivery times may vary due to carrier delays, customs clearance, or circumstances beyond our control

6.3 — Tracking

A tracking number will be shared via email and WhatsApp once your order is dispatched

It is your responsibility to monitor tracking and be available to receive your delivery

6.4 — Delivery Failures

If a delivery fails due to an incorrect address provided by the customer, re-delivery charges apply

If a package is returned to us due to non-collection or refusal of delivery, we will contact you — re-shipping charges are the customer's responsibility

If a package is lost in transit, we will open an investigation with the carrier and reship or refund based on the outcome

7. Returns, Exchanges & Refunds

Our full Return, Exchange & Refund Policy governs all return and refund requests. Key terms are summarised here:

India
Exchange Window: 4 days from delivery
Eligible Reasons: Wrong size, defective item, wrong item delivered

International
Return Window: 10 days from delivery
Eligible Reasons: Any reason — no questions asked

An unboxing video is mandatory for all defect or wrong-item claims

Returns require a Return Authorization (RA) number issued by us before shipping back

Custom, bridal, and Final Sale items are non-returnable

Full details: varnienterprises.odoo.com/return-policy

8. Intellectual Property

8.1 — Our Content

All content on this website — including product photographs, text descriptions, the Varni Enterprises brand name, logo, design elements, and all creative assets — is the exclusive property of Varni Enterprises and is protected under applicable Indian and international intellectual property laws.

8.2 — What You May Not Do

Copy, reproduce, or redistribute our product photos or descriptions without written permission

Use our brand name or logo in any context without authorisation

Resell our products under a different brand name or as your own designs

Scrape, mirror, or create derivative works from our website content

8.3 — Customer-Submitted Content

By submitting photos, videos, or reviews to us (including unboxing videos for return claims or product reviews on our website), you grant Varni Enterprises a non-exclusive, royalty-free licence to use that content for business purposes, including marketing — unless you explicitly state otherwise in writing.

9. User Conduct & Prohibited Activities

When using our website, you agree not to:

Provide false, misleading, or fraudulent information at any stage of ordering or claiming

Submit fabricated, edited, or partial evidence (photos/videos) for return or exchange claims

Attempt to exploit our return policy through repeated misuse (buy-use-return patterns)

Use our website for any unlawful purpose or in violation of any applicable law

Attempt to hack, disrupt, or gain unauthorised access to our website or systems

Post defamatory, offensive, or misleading reviews or communications

Impersonate Varni Enterprises staff or representatives

⚠️ Violations of this section may result in order cancellation, account suspension, and legal action where applicable. Fraudulent return claims may be reported to law enforcement authorities.

10. Limitation of Liability

10.1 — What We Are Responsible For

Varni Enterprises is responsible for:

Delivering the product you ordered in the condition described

Resolving verified defects, wrong items, or delivery failures per our Return Policy

Keeping your personal data secure per our Privacy Policy

10.2 — What We Are Not Responsible For

Delays caused by shipping carriers, customs authorities, or force majeure events (natural disasters, strikes, pandemics, etc.)

Import duties, customs fees, or taxes levied by the destination country

Loss or damage caused by incorrect delivery addresses provided by the customer

Color or texture variation due to screen settings or natural fabric characteristics

Dissatisfaction arising from the customer ordering an incorrect size despite our size chart being available

Third-party website content linked from our site

Any indirect, incidental, or consequential losses beyond the value of the product purchased

10.3 — Maximum Liability

In all cases, our maximum liability to you is limited to the total amount you paid for the specific order in dispute. We will not be liable for any amount beyond the purchase price of the relevant product.

11. Disclaimer of Warranties

Our website and products are provided on an "as available" basis. While we make every effort to maintain accuracy and reliability:

• We do not guarantee that the website will be uninterrupted, error-free, or free from viruses

• We do not warrant that product descriptions are 100% complete or error-free — we correct errors as soon as they are identified

• We are not responsible for technical issues caused by your device, browser, or internet connection

12. Promotions, Discounts & Gift Cards

12.1 — Promotional Codes

• Discount codes are valid only for the period and products specified

• Only one discount code may be applied per order unless explicitly stated otherwise

• Codes cannot be applied retrospectively to completed orders

• We reserve the right to withdraw or modify promotions at any time without notice

12.2 — Sale Items

• Items marked "Final Sale" or "Non-Returnable" during promotional events are not eligible for return, exchange, or refund under any circumstance

• Sale prices apply only for the duration of the sale period

12.3 — Store Credit

• Store credit issued as part of a return resolution is valid for 12 months from the date of issue

• Store credit has no cash value and cannot be transferred to another customer

• Store credit cannot be applied to custom or bridal orders

13. Reviews & User-Generated Content

• We welcome honest product reviews on our website

• Reviews must be genuine, based on your personal experience, and must not be defamatory, offensive, or misleading

• We reserve the right to remove reviews that violate these standards or contain false information

• We do not pay for or incentivise positive reviews — all reviews reflect genuine customer experiences

• By submitting a review, you grant us permission to display it on our website and marketing materials

14. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our website, you acknowledge that you have read and understood our Privacy Policy.

15. Governing Law & Dispute Resolution

15.1 — Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of India, including the Consumer Protection Act 2019, the Information Technology Act 2000, and the Contract Act 1872.

15.2 — Jurisdiction

Any disputes arising from these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of India. International customers: by purchasing from us, you agree that Indian law governs this agreement, though your statutory rights under your local consumer protection laws are not affected.

15.3 — Dispute Resolution Process

Before initiating any legal action, we ask that you:

• Contact us at varni.enterprises.co@gmail.com with a clear description of your issue

• Allow us 7 business days to respond and attempt resolution

• Most disputes are resolved quickly and fairly through direct communication

We genuinely want to resolve every issue fairly. If something has gone wrong, reach out to us directly first — legal action is a last resort for both parties.

15.4 — Chargebacks

If you initiate a chargeback with your bank or card provider without first contacting us and allowing us the opportunity to resolve the issue, we reserve the right to:

• Dispute the chargeback with full documentation (order proof, tracking, policy, communications)

• Suspend or permanently block your account from future purchases

• Pursue recovery of any costs incurred as a result of a fraudulent chargeback

16. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time. When we make changes:

• The "Last Updated" date at the top of this page will be revised

• For significant changes, we will notify existing customers via email

• Continued use of our website after changes are posted constitutes acceptance of the updated terms

• The terms in effect at the time of your purchase govern that specific transaction

17. Contact Us

For any questions about these Terms & Conditions:

Email: varni.enterprises.co@gmail.com
WhatsApp: +91 72030 41781
Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST
Response Time: Within 24 hours on business days

Related Policies

• Return, Exchange & Refund Policy

• Privacy Policy

Varni Enterprises

Crafted with love. Sold with integrity.

varnienterprises.odoo.com  |  varni.enterprises.co@gmail.com  |  +91 72030 41781