Refund policy
Last updated: 13 October 2026
We currently ship within India only. We are a small Indian label, and we would rather be clear than generous-sounding. Here is exactly what we cover, and what we don't.
At a glance
| Situation | What we do | Tell us within | Who pays shipping |
|---|---|---|---|
| Damaged, defective, wrong item, missing piece, or we sent the wrong size | Free replacement. Full refund if we have no stock. | 48 hours of delivery | We do |
| You ordered the wrong size (kurta sets and kurtis only) | One size exchange, subject to stock. Store credit if your size is sold out. | 3 days of delivery | You (₹150 exchange shipping) |
| Changed your mind, didn't like the colour or fabric | Not accepted. Please message us before you buy if you are unsure. | — | — |
1. If we made a mistake
If your order arrives damaged, defective, incomplete, or is not what you ordered, we fix it at no cost to you.
- WhatsApp us on +91 72030 41781 or email varni.enterprises.co@gmail.com within 48 hours of delivery, with your order number.
- Send clear photos of the item, the problem, and the outer parcel. An unboxing video helps us approve your claim much faster, so we recommend recording one when you open the parcel.
- We reply within one business day. Once approved, we arrange a free pickup and send the replacement.
- If the same piece is out of stock, we refund you in full (see section 4).
2. Size exchange (kurta sets and kurtis)
If the fit is wrong because of the size you picked, you can exchange it once:
- Request it within 3 days of delivery.
- The piece must be unworn, unwashed and unaltered, with all tags and the dupatta and bottoms included.
- The exchange shipping charge is ₹150, paid before we arrange the pickup.
- If your new size is sold out, you get store credit for the full amount you paid, valid for 12 months.
Lehengas are not size-exchangeable. Each lehenga's waist range (for example, "fits a waist up to 44") is listed on its product page, and the blouse comes as unstitched fabric for your tailor. Check our Size Guide, or WhatsApp us your measurements before ordering. We are glad to help.
3. What we cannot take back
- Change of mind or personal preference
- Small colour differences between your screen and the real fabric
- Items that have been worn, washed, altered or dry-cleaned, or whose tags have been removed
- Blouse fabric that has been cut or stitched
- Items marked "Final Sale" at the time of purchase
4. Refunds
- Prepaid orders: refunded to your original payment method.
- Cash on Delivery orders: refunded to your UPI ID or bank account (we will ask for it on WhatsApp).
- We issue the refund within 5 business days of approving it. Your bank may take 3–7 more business days to show it.
5. Cancelling an order
- Before dispatch: cancel free of charge by WhatsApp. Anything you paid is refunded in full.
- After dispatch: the order can no longer be cancelled. Please do not refuse a COD parcel unless it is visibly damaged; see our Terms of Service for how Cash on Delivery works.
- If we have to cancel your order for any reason, we refund everything you paid in full.
6. Contact
WhatsApp: +91 72030 41781 · Email: varni.enterprises.co@gmail.com
Monday to Saturday, 10:00 AM – 6:00 PM IST. We reply within one business day.
If you are not satisfied with our answer, you can write to our Grievance Officer (details on our Legal Notice page). Your rights under the Consumer Protection Act, 2019 are not limited by this policy.
