Varni Enterprises

Return, Exchange & Refund Policy

Women's Clothing — India & International Orders
Last Updated: March 16, 2026
Effective: March 16, 2026

Policy at a Glance

For quick reference. Full terms follow in each section below.

INDIA ORDERS
Exchange Window	4 days from delivery date
Eligible Reasons	Wrong size received  |  Defective item  |  Wrong item delivered
NOT Eligible	Change of mind  |  Worn/washed items  |  Color variation (screen vs. reality)
Refund Type	Store credit (default)  |  Cash refund for verified defects only
Proof Required	Unboxing video + photos within 24 hours of delivery
INTERNATIONAL ORDERS
Return Window	10 days from delivery date
Eligible Reasons	Any reason — no questions asked
NOT Eligible	Custom-made items  |  Bridal orders  |  Final Sale items  |  Worn/altered items
### Return Shipping	Customer's responsibility
Proof Required	Unboxing video + photos within 48 hours of delivery
### Refund Processing	Within 7 business days of receiving returned item

1. How to Request an Exchange or Return

Follow these steps exactly. Requests submitted outside this process cannot be guaranteed.

Step 1 — Contact Us Within Your Window

Email: varni.enterprises.co@gmail.com with Subject: 'Exchange/Return — Order #[your order number]'

WhatsApp: +91 72030 41781 — send a message with your order number

Do NOT return any item without first receiving written approval from us. Unapproved returns will not be accepted and no refund will be issued.

Step 2 — Submit Required Proof

For all claims, you must provide:

An unboxing video — recorded continuously from opening the sealed package to revealing the item inside. This is mandatory for all claims.

A clear photo of the item showing the issue (close-up of defect, wrong label, or wrong item)

A photo of the shipping package showing the seal and exterior condition

A photo of the item tag still attached to the garment

Your order number

⚠️ An unboxing video is mandatory. Claims submitted without an unboxing video will not be processed, regardless of other evidence provided. The video must show the package being opened — edited or partial videos will not be accepted.

India orders: Proof must be submitted within 24 hours of delivery.
International orders: Proof must be submitted within 48 hours of delivery.
Claims submitted after these windows without prior written notice from us will not be accepted. Delivery timestamps from courier tracking will be used to verify timing.

Step 3 — Await Approval

We review every request within 24–48 business hours. Do not ship any item back until you receive written confirmation (email or WhatsApp message) from us with a Return Authorization (RA) number.

Step 4 — Ship the Item

Once approved:

Pack the item securely in its original packaging with tags attached

Write your RA number clearly on the outside of the package

Ship to the address we provide — not our business address listed elsewhere

For India returns: We arrange pickup. Do not courier independently.

For international returns: Use a trackable shipping method. Retain your tracking receipt.

2. India Orders — Exchange Policy

What We Accept

We accept exchanges within 4 days of delivery ONLY for:

Wrong size sent — item received differs from size ordered

Defective item — manufacturing fault, stitching defect, or significant damage present at time of delivery

Wrong item delivered — item received is different from what was ordered

What We Do NOT Accept

The following are NOT eligible for exchange or refund under any circumstance:

Change of mind or personal preference after receiving the item

Items that have been worn, washed, ironed, altered, or dry cleaned

Items with removed or damaged tags

Color variation — we photograph our products accurately, but monitor settings vary; slight color difference is not a defect

Fabric texture or feel — we describe materials fully on product pages; this is not a defect

Items purchased during sale events marked 'Non-Returnable' or 'Final Sale'

Custom-stitched, altered, or size-customized garments

Bridal and occasion wear made to specification

Claims submitted without a valid unboxing video

Claims submitted after the 4-day exchange window

How We Resolve It

If your exchange is approved:

Wrong size / wrong item: We ship the correct item and arrange pickup of the original — at zero cost to you

Defective item: We ship a replacement at no cost, OR issue a full store credit — your choice

Cash refunds are issued only for verified defects where replacement stock is unavailable

3. International Orders — Return Policy

Our Commitment

We offer a 10-day return window for all international orders. We want you to shop with full confidence.

Return Conditions

Items must be returned in the following condition to qualify for a refund:

Unworn and unwashed

Original tags attached and undamaged

In original packaging or equivalent protective packaging

Free from perfume, deodorant, makeup, pet hair, or any odor

Items received in any other condition will be returned to the sender at their cost, and no refund will be issued. Photos and video of returned items are taken upon receipt at our facility.

Proof Required for Return Claims

For any return claiming defect, wrong item, or damage:

Unboxing video — mandatory, same as India orders (see Section 1, Step 2)

Photos of the item and issue

Proof must be submitted within 48 hours of delivery

What Is NOT Eligible for Return

Custom-sized or altered garments — these are made specifically for you

Bridal orders made to order or specification

Items explicitly marked 'Final Sale' at time of purchase

Items returned after the 10-day return window

Items not in original unworn condition

Return Shipping

Return shipping cost is the customer's responsibility

We recommend using a trackable courier; we are not responsible for items lost in return transit

Refund will be issued only after the item is received and inspected at our facility

Refund Processing

Once we receive and inspect your return (typically within 2–3 business days of arrival):

Refund issued to your original payment method within 7 business days

You will receive a confirmation email when the refund is processed

Note: Your bank or card provider may take an additional 3–5 business days to reflect the refund

4. Damaged or Defective Items — All Orders

Report Within Your Window

If your item arrives damaged or defective, contact us with the following proof:

Unboxing video — mandatory (see Section 1, Step 2)

Close-up photo of the defect or damage

Photo of the shipping package exterior

Your order number

⚠️ India orders: Report within 24 hours of delivery.
International orders: Report within 48 hours of delivery.
Claims submitted after these windows cannot be accepted. Delivery timestamps from courier tracking will be used to verify timing.

Resolution

For verified damage or defects, you choose:

Replacement shipped at no cost to you (subject to stock availability), OR

Full refund to your original payment method

5. Sizing — Our Commitment & Your Responsibility

Our Commitment

Every product page displays detailed size measurements in centimeters AND US sizing equivalents

We publish a comprehensive Size Chart accessible from every product page

Our WhatsApp line is available for pre-purchase sizing advice — we strongly encourage using it

Buyer's Responsibility

Before placing an order, especially for custom, bridal, or occasion wear:

Measure yourself using the method described on our Size Guide

Compare your measurements to the product's size chart, not to general size labels

Use our WhatsApp assistance for any uncertainty

Ordering an incorrect size based on a general size label (e.g., 'I always wear a Medium') is not considered a brand error. Please measure before ordering.

Size Exchange (India Orders Only)

If you ordered the wrong size and wish to exchange, an exchange may be accepted within the 4-day window subject to stock availability. The customer bears return shipping costs. This is a goodwill gesture, not an obligation.

6. Non-Returnable Items — Final List

The following items are NEVER eligible for return, exchange, or refund:

Items marked 'Final Sale' or 'Non-Returnable' at time of purchase

Custom-stitched, altered, or size-customized garments of any kind

Bridal and occasion wear made to order

Items that have been worn, washed, altered, ironed, or dry cleaned

Items with tags removed

Items returned without a Return Authorization (RA) number

Items returned after the applicable return window (4 days for India, 10 days for International)

Items showing signs of damage caused by buyer misuse

Claims submitted without a valid unboxing video

7. Cancellations

Before Dispatch

You may cancel your order within 12 hours of placing it, provided it has not yet been dispatched. Contact us immediately via WhatsApp at +91 72030 41781 with your order number. If the order has already been dispatched, cancellation is not possible — the standard return policy applies.

Custom & Bridal Orders

Custom and bridal orders cannot be cancelled once production has begun (typically within 24 hours of order confirmation). A 50% advance is non-refundable once production starts.

8. How We Protect Genuine Buyers

This policy is designed to be clear and firm — not to make returns difficult, but to protect honest customers from price inflation caused by policy abuse. Here is our commitment to you:

Every defect claim is reviewed carefully and resolved quickly — typically within 48–72 hours of approval

We photograph and inspect every item before shipping

We maintain size records for every order so disputes can be resolved fairly

We document all communications and shipping proofs

Genuine customers will never be penalized for a brand error

If something goes wrong due to our mistake — wrong item, wrong size, defective product — we make it right at zero cost to you. No arguments. No delays.

9. Anti-Abuse Provisions

To protect our brand and genuine customers, we reserve the right to:

Decline service to customers who have previously filed false claims

Require additional verification for high-value orders or customers with a history of return requests

Flag accounts that show a pattern of returning items after use

Block future purchases from customers found to have misused this policy

Pursue legal remedies in cases of proven fraudulent returns

⚠️ Submitting an edited, fabricated, or partial unboxing video, or making a false claim, constitutes consumer fraud and may be reported to appropriate authorities.

10. Contact & Response Times

Email: varni.enterprises.co@gmail.com
WhatsApp: +91 72030 41781
Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST
Response Time: Within 24 hours on business days
Resolution Time: Exchange/refund processed within 7 business days of item receipt

11. Legal Notes

India

This policy is formulated in compliance with the Consumer Protection Act, 2019, and the E-Commerce Rules, 2020. Nothing in this policy limits your statutory rights under Indian law.

International

We comply with all applicable consumer protection laws in the regions we serve. In the event of a dispute, you may contact your credit card issuer or local consumer authority. We maintain complete documentation for all orders including proof of shipment, delivery, and communication records.

Policy Changes

We reserve the right to update this policy at any time. The policy in effect at the time of your purchase governs your order. Updates will be posted on our website with a revised effective date.

Varni Enterprises

Crafted with love. Sold with integrity.

Website: varnienterprises.odoo.com
Email: varni.enterprises.co@gmail.com
WhatsApp: +91 72030 41781